FAQs & Policies
What does RTS and MTO stand for?
- RTS stands for Ready to Ship. These items can still be personalized but ship out much quicker than a full customized item!
- MTO stands for Made to Order. These items normally take a little more time to prepare, assemble and ship!
What Are the Payment Options?
We accept credit card or PayPal payments for all online orders.
We can accept corporate checks for bulk orders. The order will not be started until the check has cleared.
Sorry, we do not accept purchase orders.
What is Your Return Policy?
We take great care to ensure you receive a quality product to the specifications on the order.
We cannot accept returns on products that have been personalized according to the order/approved proof, or clothing sizes not fitting correctly. This includes (but is not limited to) sizing, misspellings, and order of monogram letters. Each mold is inspected for quality prior to packaging. Please inspect your molds upon arrival. If you notice any issues, please contact me within 14 days of receipt to report any issues. NO refunds, exchanges or replacements will be sent after the product is used.
If we made an error on the item, please contact us and we'll help you out.
- Small imperfections may occur due to the nature of being handmade. Please take this into consideration prior to purchasing. These are inspected prior to shipping to ensure quality. Carefully inspect mold upon receipt, no refunds/replacements will be given once item has been used.
Turn Around Time
- Molds: 5-7 business days
- Home Decor: 10-15 business days
- Apparel: 3-5 days
I Need My Item ASAP, Can You Help?
Our production time varies by item and is listed above.
Rush service is available for $13. The Order will be finished within a max of 3 processing business days. These 3 days do not include shipping time.
You can also select faster shipping options at checkout – including Priority Express (Overnight-2 days).
What's the Timeline on My Order?
Because each item is handcrafted, each order can take up to 3 weeks to complete but we make every effort to get the items made and shipped within 3-5 business days. If you are needing your item ASAP, please see the FAQ section 'I need my item ASAP, can you help' above. We also offer different shipping methods when checking out
Can I Custom Pick My Mold Color?
- The color of silicone may vary from the color shown in the listing. We do not accept special requests for silicone colors